Terms of service

Overview

This website is operated by Kiddio Toys LTD. Throughout the site, the terms "we", "us" and "our" refer to Kiddio Toys LTD.

By using our website or placing an order, you agree to these Terms of Service, together with our Privacy Policy, Shipping Policy and Refund Policy.

Kiddio Toys LTD is a company registered in the United Kingdom.

Company Number: 17272465
Registered Office: 128 City Road, London, EC1V 2NX, United Kingdom
Email: info@kiddiotoys.com
Phone: +44 7438 562631

Our store is powered by Shopify, which helps us provide our website, checkout and related services.

Section 1 - Products

We aim to describe our products clearly and accurately, including product features, prices, age suitability and safety information where available.

Product colours, packaging and small details may vary slightly because of manufacturer updates, photography, lighting or screen settings.

All products are subject to availability. We may update, change or remove products from the website at any time.

Section 2 - Toy Safety

Our toys should be used according to the age guidance, warnings and instructions shown on the product page, product packaging or manufacturer information.

Adult supervision is recommended for younger children. Please remove all packaging before giving a toy to a child.

Safety markings such as CE and/or UKCA may appear on the product, packaging or manufacturer information where applicable.

Section 3 - Prices and Payment

All prices are shown in GBP (£).

The total price of your order, including any delivery cost where applicable, will be shown before you complete checkout.

Payment must be completed at checkout before we can process your order.

Section 4 - Orders

After placing an order, you will receive an order confirmation by email.

We reserve the right to cancel or refuse an order if there is an error with product information, pricing, stock availability, payment, suspected fraud, or if we are unable to fulfil the order.

If we cancel an order after payment has been made, we will refund the amount paid.

Section 5 - Shipping and Delivery

We currently ship only within the United Kingdom.

Processing times, delivery estimates and shipping costs are explained in our Shipping Policy .

We aim to dispatch orders as quickly as possible, but delivery times may vary because of courier delays, weather, public holidays or circumstances outside our control.

Goods remain our responsibility until they are delivered to you or to a person you have chosen to receive them.

Section 6 - Returns and Refunds

Returns and refunds are handled according to our Refund Policy .

Customers may request a return within 30 days of receiving their item, provided the item meets our return conditions.

Please contact us at info@kiddiotoys.com before returning an item so we can provide the correct return instructions.

Nothing in these Terms affects your statutory rights as a consumer under UK law.

Section 7 - Customer Responsibilities

You agree to provide accurate order, delivery and contact information when placing an order.

You must not misuse our website, attempt unauthorised access, interfere with the security of the website, or use the website for unlawful purposes.

Section 8 - Privacy

Personal information is handled according to our Privacy Policy .

Because our store is powered by Shopify, Shopify may also process information needed to provide the website, checkout and related services.

Section 9 - Third-Party Services

Our website may include services, payment tools or links provided by third parties, including Shopify and payment providers.

We are not responsible for third-party websites that are not operated by us. Please review their terms and policies before using them.

Section 10 - Reviews and Feedback

If you submit a review, comment or feedback, you agree that we may use it to operate, improve and promote our store.

You must not submit false, misleading, abusive, unlawful or harmful content.

We may remove content that we believe is inappropriate, unlawful or misleading.

Section 11 - Errors and Inaccuracies

Sometimes information on our website may contain mistakes, including product descriptions, prices, availability, delivery details or promotional information.

We reserve the right to correct errors, update information, cancel orders or refund orders where necessary.

Section 12 - Intellectual Property

All website content, including logos, branding, text, images, product descriptions and design elements, belongs to Kiddio Toys LTD or its suppliers, licensors or content providers.

You may not copy, reproduce, distribute or use our website content for commercial purposes without written permission.

Our website content is protected by UK and applicable international intellectual property laws.

Section 13 - Limitation of Liability

We do our best to keep our website accurate, secure and available, but we cannot guarantee that it will always be error-free or uninterrupted.

We are not responsible for losses caused by misuse of our website, third-party services, or circumstances outside our reasonable control.

Nothing in these Terms limits or excludes liability where it would be unlawful to do so, and nothing affects your statutory rights as a consumer.

Section 14 - Prohibited Uses

You must not use our website for unlawful purposes, to send malicious code, to collect personal information from others, to interfere with website security, or to copy or exploit any part of the website without permission.

We may restrict or terminate access if we believe the website is being misused.