Shipping policy

At Kiddio Toys, we aim to make your shopping experience smooth, reliable, and hassle-free from checkout to delivery.

We currently ship to the United Kingdom, Europe, the United States, Canada, and Australia.

Order Processing

All orders are typically processed within 0–2 working days (Monday to Saturday).

Orders placed before 3 PM (UK time) are usually dispatched the same day whenever possible.

Please note that orders are not processed on Sundays or UK public holidays.

Estimated Delivery Times

The delivery times below include both processing and shipping:

  • United Kingdom: 2–4 working days
  • Europe: 5–12 working days
  • United States: 7–14 working days
  • Canada: 7–14 working days
  • Australia: 8–16 working days

Delivery estimates may vary depending on customs clearance, local courier services, or seasonal demand.

Shipping Costs

Shipping costs are calculated automatically at checkout based on your delivery location.

We may also offer free shipping promotions on selected orders from time to time.

Shipping & Tracking

We use trusted tracked shipping services through our delivery partners to ensure your order arrives safely.

Once your order has been dispatched, you will receive a confirmation email containing your tracking number.

Please allow a short period for tracking updates to become available, especially for international shipments.

Customs & Import Fees

International orders may be subject to customs duties, taxes, or import charges depending on your country’s regulations.

Any additional charges are the responsibility of the customer.

Delayed or Damaged Orders

If your order arrives damaged or is significantly delayed, please contact our support team at:

support@kiddiotoys.com

To help us resolve the issue as quickly as possible, we may request photos or additional delivery information.

Incorrect Shipping Address

Please ensure your shipping details are accurate before completing your order.

If a parcel is returned due to incorrect or incomplete address information, we can arrange reshipment, although additional shipping charges may apply.