Refund policy

Refund & Returns Policy

We want you to shop with confidence and be completely satisfied with your purchase.

If for any reason you’re not happy with your order, you can request a return within 30 days of receiving your item.

Return Eligibility

To qualify for a return, the item must:

• Be unused and in its original condition
• Be free from damage or signs of wear
• Include proof of purchase, such as your order number

While original packaging is appreciated, it is not essential.

How to Request a Return

To start a return, please contact our support team at:

support@kiddiotoys.com

When contacting us, please include:

• Your full name
• Order number
• The item(s) you would like to return
• Reason for the return (optional)

Once we receive your request, we’ll provide the appropriate return instructions and return address.

Return Shipping

• If your item arrives damaged, faulty, or incorrect, we will cover the return shipping costs.
• For returns due to a change of mind or personal preference, customers are responsible for the return shipping expenses.

International Returns

As we ship worldwide, return addresses may differ depending on your location.

We recommend using a tracked delivery service when returning items, as customers are responsible for ensuring returned parcels arrive safely.

Refund Process

After your returned item has been received and inspected, we’ll issue your refund to the original payment method used at checkout.

Approved refunds are usually processed within 2–5 working days. Please note that your bank or payment provider may require additional time for the funds to appear in your account.

Exchanges

If you’d like to exchange an item, please contact us before returning your order.

All exchanges are subject to product availability.